Common Questions

Getting Started

Do I need to join?

You can use our service without creating an account, but we recommend joining to take advantage of all the available features. Joining is quick, painless, and free.

What is a Premium subscription?

When you create a free account, you are allowed unlimited streaming at respectable audio quality, but with some commercial interruptions. Premium offers even higher audio quality, commercial-free, for a low monthly fee.

Premium members are connected to preferential servers and receive access to our dedicated Premium support team. Learn more about all Premium benefits.

How do I listen on the website?

The easiest way to listen is by visiting the home page and clicking on a tune-in link next to any channel.

How do I listen using an external player?

The player settings page allows you to use an external player to listen to any channel.

How do I listen on my mobile device?

You can use one of our mobile apps to listen on your iOS, Android or BlackBerry device.

Service Options

Which audio formats and bitrates do you stream?

Our free service streams:

MP3: 96 kbits/sec
AAC-HE: 40 kbits/sec
Windows Media: 40 kbits/sec

Our Premium service streams:

MP3: 192 kbits/sec
AAC: 128 kbits/sec
AAC-HE: 64 and 40 kbits/sec
Windows Media: 128 and 64 kbits/sec

How much does Premium membership cost?

$4.99 billed every 1 month
$49.00 billed every 1 year (save 18%)

Are all channels included when I upgrade to Premium?

Absolutely – you get the total package of 110+ channels!

This includes all JAZZRADIO.com channels, Digitally Imported electronic music channels, and all SKY.FM variety channels for numerous other genres.

Premium users also gain access to new channels before they are released to free listeners.

What if I am not satisfied with the service?

If you are not happy within 30 days, we will refund your money completely. Contact our billing team for assistance with this request.

Which payment options do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal.

Is the connection secure when paying for Premium?

All billing operations are performed over a secure connection so that your personal information remains confidential.

How am I billed?

As a subscription service, we automatically bill your credit card or Paypal account depending on your subscription term. You will receive email confirmation whenever a payment is made.

Which company will bill my credit card or Paypal account?

AudioAddict, Inc. is our billing provider, and is the name you will see on your billing statement.

What is your cancellation policy?

You can cancel at any time, for any reason, and you will not be billed again. Once cancelled, your Premium membership will remain active until its expiration.

My Account

What is My Favorites?

My Favorites allows registered users to customize a list of preferred radio channels for quick access. My Favorites can be listened to through the website, from any media player, or using one of our mobile apps.

Can I share my Premium account with friends or family?

Your support enables us to continue building a better service. We encourage everyone who enjoys our service to pay for their own Premium account. Your Premium account can be used in multiple places or on multiple devices, as long as only one user is listening at the same time.

Our system detects multiple sessions by the same account and will disconnect additional listeners within a minute.

Technical Issues

My audio keeps dropping out or buffering.

Ensure your connection is not saturated with downloads, system updates, or other users sharing same the connection.
Test a different channel.
Test a lower bit-rate stream of the same channel.
Connect from a different network.
(Free wi-fi networks can be notoriously intermittent.)
Stream video from another service like YouTube or Hulu.

My question is not answered here, what can I do?

Please contact us and describe your question in as much detail as possible.